Shipping Policy

SHIPPING TIME

If you are in the continental United States, shipping takes 5-7 business days with standard shipping.  Saturday’s and Sundays do not count as business days. National holidays do not count as business days either.  

If you require expedited shipping please contact us at the email listed on the website and we will upgrade your shipping.  This is a courtesy that we like to offer when a rush is required.

Our standard shipping fee is $7.50


AFTER YOUR ORDER SHIPS

We’ll email you your tracking number(s) once your order ships. It’s your responsibility to monitor tracking progress until the orders arrives to you. We can’t guarantee we’ll be able to replace orders that show as having been successfully delivered weeks ago.

If your order is lost, we’ll gladly assist in the carrier claim and investigation but won’t be able to issue a replacement until the claim is settled. Carrier claims can take up to two weeks to be completed.

Please inspect your order immediately upon delivery and contact us if there is damage or incorrect personalization. We’ll gladly assist with these issues but the sooner you contact us the better. We can’t guarantee we’ll be able to rush a replacement if we’re contacted only a few days before your event.

If a package is returned for any reason (including but not limited to a wrong or incomplete address being provided, missing or incorrect apartment or floor number or the driver being unable to access the property or door), the customer will be responsible for paying return and re-shipment costs.

We are not able to create a replacement order if your package is delayed or returned to us due to an incorrect address. We will have to wait for the package to be returned and then we can re-ship it.

We are not liable for any “Acts of God”, weather conditions, operational issues with package carriers which prevent an order from being delivered in the quoted timeline. We will work with you as best we can but no refunds will be issued in these cases.

If you need to change the shipping address of a package that’s already shipped, please contact us to attempt this change. Do not contact the carrier directly. We can only attempt address changes with packages sent via Ground Shipping. We cannot guarantee that all change requests can be accommodated. If an address change is successful, delivery may be delayed by several business days as the re-route process takes place. The customer will also be responsible for a $15 redirect fee. This fee is imposed on us by our carriers for any redirected package and we do pass on to the customer.